Shipping policy

This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered by SummitByte Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

If an order is placed for an unsupported destination because of a technical or checkout error, we may contact the customer and cancel the order with a refund to the original payment method.

Products

SummitByte Inc operates an online retail store offering children’s wooden toys and related play products.

Our selection may include educational toys, puzzles, stacking and sorting toys, pretend-play sets, wooden vehicles, playsets, building toys, activity toys, and other wooden play accessories.

Products may vary in size, weight, number of pieces, recommended age range, and packaging requirements. Shipping arrangements may therefore vary by product.

Order Processing

Orders are generally processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding U.S. public holidays. Processing may take longer during holidays, promotional periods, high-volume sales, inventory checks, or when additional packaging is required.

Processing time is separate from carrier transit time.

Shipping Carriers

Orders may be shipped through established carriers and logistics providers, including USPS, UPS, FedEx, or other suitable domestic shipping partners.

The carrier used may depend on the destination, package size and weight, fulfillment location, selected shipping service, and carrier availability.

Estimated Delivery

Available shipping methods and estimated delivery times will be shown at checkout when applicable.

Delivery estimates are not guaranteed unless expressly stated. Delays may occur because of weather, carrier disruptions, public holidays, peak shipping periods, incorrect address information, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges, when applicable, are calculated at checkout based on the delivery destination, package size and weight, number of packages, and selected shipping method.

Free Standard Shipping

Free standard shipping is available on qualifying U.S. orders of $68 or more.

The merchandise subtotal must remain at least $68 after discounts or promotional reductions.

Certain oversized, unusually heavy, or special-handling items may be excluded from free shipping. Any additional shipping charge will be shown before checkout is completed.

Packaging and Multi-Package Orders

Wooden toys are packaged according to their size, structure, number of pieces, and handling needs.

Multi-piece toys, playsets, detachable components, and larger items may require protective wrapping, inserts, internal packaging, or separate cartons.

An order containing multiple items may be divided into separate shipments. When this occurs, packages may arrive on different dates and may have separate tracking numbers.

Order Tracking

When tracking is available, a shipping confirmation email will be sent after the order has shipped.

Tracking information may take some time to appear in the carrier’s system after a shipping label is created.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been transferred to the carrier.

Additional carrier fees resulting from incorrect or incomplete address information may be the customer’s responsibility where permitted by law.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We may be able to assist before the order enters the packing or shipping process. Once an order has shipped, it normally cannot be canceled.

Returns after delivery are handled under our Refund & Return Policy.

Damaged, Incorrect, or Missing Items

Please inspect your order after delivery.

If an item arrives damaged, incorrect, incomplete, or missing a component, contact us and provide:

Your order number
A brief description of the issue
Clear photographs of the product
Photographs of the shipping package when relevant

For multi-piece wooden toys, please identify the affected or missing component where possible.

Depending on the circumstances, an appropriate resolution may include a replacement product, replacement component where available, partial refund, full refund, or another solution consistent with our Refund & Return Policy and applicable law.

Please keep the product and original packaging until the issue has been reviewed.

Lost or Delayed Packages

If tracking shows no meaningful movement for an extended period or a package appears to be lost, please contact us with your order number and tracking number.

We may contact the carrier or logistics provider to investigate. Carrier investigations can require additional time.

Refused or Undeliverable Packages

A package may be returned if the address is incorrect or incomplete, delivery attempts are unsuccessful, the carrier cannot access the delivery location, the shipment is refused, or the package remains unclaimed.

Where permitted by law, additional reshipping, return transportation, address correction, or carrier charges caused by customer-provided delivery information or refusal of delivery may be deducted or charged before reshipment.

Product Safety and Inspection

Please review the product page, packaging, labels, recommended age guidance, and any included assembly or use instructions before allowing a child to use a product.

Some toys may contain small or detachable parts. If a product arrives materially damaged or a component appears unsuitable for use, discontinue use and contact us.

For products requiring assembly, an adult should review and follow the included instructions before use.

Product Availability

Products are subject to availability.

If an item becomes unavailable after an order is placed, we may contact you, cancel the unavailable item, ship available items separately when appropriate, or issue a refund for the unavailable item to the original payment method.

We will not substitute a materially different product without customer approval.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our products, carriers, fulfillment procedures, delivery services, business operations, or applicable requirements.

The latest version published on our website will apply to future orders.

Contact Us

For questions about shipping, tracking, delivery, damaged items, or missing components, please contact:

SummitByte Inc – Customer Support
Email: info@SummitBytetoys.com
Phone: +1 (307) 279-4870
Address: 1501 South Greeley Hwy Ste C 1098, Cheyenne, WY 82007, United States